{"version":"1.0","provider_name":"IWNL","provider_url":"https:\/\/www.iwnl.co.uk","author_name":"Annie Oakman","author_url":"https:\/\/www.iwnl.co.uk\/author\/annie-oakmanbu-uk-co-uk\/","title":"Our Vulnerable Customer Strategy. - IWNL","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"hy376AdCbA\"><a href=\"https:\/\/www.iwnl.co.uk\/our-vulnerable-customer-strategy\/\">Our Vulnerable Customer Strategy.<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.iwnl.co.uk\/our-vulnerable-customer-strategy\/embed\/#?secret=hy376AdCbA\" width=\"600\" height=\"338\" title=\"&#8220;Our Vulnerable Customer Strategy.&#8221; &#8212; IWNL\" data-secret=\"hy376AdCbA\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.iwnl.co.uk\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"Our Vulnerable Customer Strategy focuses on identifying, supporting, and managing customers in vulnerable situations. We aim to achieve this with efficiency and integrity. This page explains what we\u2019ve done to enhance our services and support for vulnerable customers. It also outlines our future goals for improving our services and relationships. We published our previous strategy","thumbnail_url":"https:\/\/www.iwnl.co.uk\/wp-content\/uploads\/2025\/02\/amber-tick.gif"}