{"id":4261,"date":"2024-08-16T11:39:55","date_gmt":"2024-08-16T10:39:55","guid":{"rendered":"https:\/\/www.iwnl.co.uk\/?page_id=4261"},"modified":"2025-12-02T13:23:59","modified_gmt":"2025-12-02T13:23:59","slug":"developer-services-charges-and-payments","status":"publish","type":"page","link":"https:\/\/www.iwnl.co.uk\/developers\/developer-services-charges-and-payments\/","title":{"rendered":"Charges and payments"},"content":{"rendered":"\n\n\t\n\n<div class=\"block block-page-header\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-12\">\n\t\t\t\t<div class=\"page-header\">\n\n\t\t\t\t\t<div class=\"slide-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 class=\"slide-up\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tYour payment and billing queries answered\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<p class=\"fade-in\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>We work with you to ensure there is a continuous supply of water and\/or wastewater services to you and your residents moving into your development.<\/p>\n<p>Long term loyalty is at the heart of everything we do, and collaborating effectively with our clients helps to ensure we maintain a great relationship. By working together, we can ensure a seamless service with not only you, but your clients too.<\/p>\n<p>This page outlines how we can work together, our rights to charge, your responsibilities to pay and details of how you can contact our billing team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<div class=\"block-columns-wrap relative\">\n\n\t\t\t<div class=\"about-circle fade-in\">\n\t\t\t<svg class=\"about-circle__img\" viewBox=\"0 0 100 100\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<circle cx=\"50\" cy=\"50\" r=\"50\" style=\"fill: #00b5aa;\"><\/circle>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t\t<div class=\"about-oval-orange fade-in\">\n\t\t\t<div class=\"about-oval-orange__img\"><\/div>\n\t\t<\/div>\n\t\t<div class=\"about-oval fade-in\">\n\t\t\t<div class=\"about-oval__img\"><\/div>\n\t\t<\/div>\n\t\n\t<div class=\"block block-columns block-columns-inner\">\n\n\t\t\n\t\t\t<div class=\"row fade-up block-columns-col-row\">\n\n\t\t\t\t\n\n\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__heading-wrap\">\n\t\t\t\t\t\t\t<h2 class=\"block-columns__heading\">\n\t\t\t\t\t\t\t\tWhen we charge you\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<div class=\"hr-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"hr\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap\">\n\t\t\t\t\t\t\t<p>We provide water services to your development, fed into each of the properties via pipework installed by our sister partner; GTC and adopted by us.<\/p>\n<p>Until the properties have been occupied by either the homeowner or tenant (and ultimately become our customer), you, as the developer, will be charged for the water and\/or wastewater used in each home.<\/p>\n<p>As the developer, you will be charged from the date the meter is installed, and you\u2019ll receive a bill every 6 months (also known as bi-annual billing). We are entitled to charge for water and \/ or waste waters services pursuant to its statutory authority as the NAV Water Company.<\/p>\n<p>As soon as a resident has occupied the property, you, the developer will no longer be responsible for the charges. The tenant\/homeowner will have to contract with us by registering for an account. Your assistance with providing resident handover information is very important. More information on handover can be found below.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__heading-wrap\">\n\t\t\t\t\t\t\t\t<h2 class=\"block-columns__heading\">\n\t\t\t\t\t\t\t\t\tOur charges\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t<div class=\"hr-wrapper\">\n\t\t\t\t\t\t\t\t\t<div class=\"hr\"><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap\">\n\t\t\t\t\t\t\t\t<p>As an IWN customer, your charges will not be any higher than the traditional water company. Our prices<br \/>\nmatch, or are lower than, the local supplier.<\/p>\n<p>The services are charged in two parts: standing charge and volumetric charge.<\/p>\n<ul>\n<li>The standing charge is a daily fee which covers the cost of reading and maintaining the meter. This is charged regardless of if the property is occupied or not.<\/li>\n<li>The volumetric charge is based on the amount of water and\/or wastewater measured through the meter.<\/li>\n<\/ul>\n<p>The full tariffs we charge to developers can be found under the useful documents section <a href=\"https:\/\/www.iwnl.co.uk\/homeowners\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\n\t\t\t\n\t\t\t<div class=\"row fade-up block-columns-col-row\">\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6 col-image-left\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"block-columns__image\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.iwnl.co.uk\/wp-content\/themes\/metropolitan-theme\/img\/placeholder.svg\" data-src=\"https:\/\/www.iwnl.co.uk\/wp-content\/uploads\/2024\/08\/shutterstock_2197470389-720x404.jpg\" alt=\"An image of a new build housing estate\" class=\"img-fluid lazyload\" \/>\n\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\n\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__heading-wrap\">\n\t\t\t\t\t\t\t<h2 class=\"block-columns__heading\">\n\t\t\t\t\t\t\t\tResponsibility for paying the charges\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<div class=\"hr-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"hr\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap\">\n\t\t\t\t\t\t\t<p>As soon as the water meter has been installed and connected to the properties on your development, charges will be applied. Any water and\/or wastewater that passes through the meter will be measured and charges applied. The standing charge is a daily fee which accumulates regardless of if the water is being used or not.<\/p>\n<p>Until the customer moves into their property, you will be liable for paying the water and\/or wastewater charges to us.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\n\t\t\t\n\t<\/div>\n<\/div>\n\t\n\n\n<h2 class=\"wp-block-heading\">Ways to pay<\/h2>\n\n\n\n<p>You\u2019ll receive a bill from us every 6 months until a resident moves into the property. At this point, you will no longer be responsible for the charges, and as soon as the resident contracts with IWN, you will stop being billed. You\u2019ll receive your bills in the post unless requested otherwise. You can provide us with an email address if you would prefer to receive your bills electronically. Payments can be made in the following ways:<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\"><strong>Direct Debit<\/strong><\/h3>\n\n\n\n<p>Switching to Direct Debit saves you time and hassle, so you don\u2019t have to worry about remembering to pay bills or making payments on time. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\"><strong>BACs payment<\/strong><\/h3>\n\n\n\n<p>Send your payment to: Barclays Bank Plc,                                                         Sort Code: 20-00-00, Account number: 73619559<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\"><strong>Pay over the phone<\/strong><\/h3>\n\n\n\n<p>Pay over the phone using a credit or debit card.                                              Call: 02920 028711<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\"><strong>Pay by cheque<\/strong><\/h3>\n\n\n\n<p>Send your cheques made payable to                                                   Independent Water Networks Ltd, Driscoll 2, Ellen Street, Cardiff, CF10 4BP<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"block-columns-wrap relative\">\n\n\t\t\t<div class=\"about-circle fade-in\">\n\t\t\t<svg class=\"about-circle__img\" viewBox=\"0 0 100 100\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<circle cx=\"50\" cy=\"50\" r=\"50\" style=\"fill: #00b5aa;\"><\/circle>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t\t<div class=\"about-oval-orange fade-in\">\n\t\t\t<div class=\"about-oval-orange__img\"><\/div>\n\t\t<\/div>\n\t\t<div class=\"about-oval fade-in\">\n\t\t\t<div class=\"about-oval__img\"><\/div>\n\t\t<\/div>\n\t\n\t<div class=\"block block-columns block-columns-inner\">\n\n\t\t\n\t\t\t<div class=\"row fade-up block-columns-col-row\">\n\n\t\t\t\t\n\n\t\t\t\t<div class=\"col-12 col-md-12 col-lg-12\">\n\t\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\n\t\t\t\n\t\t\t<div class=\"row fade-up block-columns-col-row\">\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6 col-image-right\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"block-columns__image\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.iwnl.co.uk\/wp-content\/themes\/metropolitan-theme\/img\/placeholder.svg\" data-src=\"https:\/\/www.iwnl.co.uk\/wp-content\/uploads\/2024\/08\/shutterstock_2311433933-5000-720x449.jpg\" alt=\"An image of a woman working in a contact centre, wearing a headset taking a call from a customer.\" class=\"img-fluid lazyload\" \/>\n\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\n\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__heading-wrap\">\n\t\t\t\t\t\t\t<h2 class=\"block-columns__heading\">\n\t\t\t\t\t\t\t\tBilling queries &#8211; contact details\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<div class=\"hr-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"hr\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap\">\n\t\t\t\t\t\t\t<p>Invoices are produced by the IWN Billing team, which is led by Finance Manager; Andrew Walters.<\/p>\n<p>We can be contacted for queries between 8.30am and 5pm Monday to Friday.<\/p>\n<ul>\n<li>Call us on: 02920 314310<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\n\t\t\t\n\t<\/div>\n<\/div>\n\t\n\n\n<div class=\"block-columns-wrap relative\">\n\n\t\t\t<div class=\"about-circle fade-in\">\n\t\t\t<svg class=\"about-circle__img\" viewBox=\"0 0 100 100\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<circle cx=\"50\" cy=\"50\" r=\"50\" style=\"fill: #00b5aa;\"><\/circle>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t\t<div class=\"about-oval-orange fade-in\">\n\t\t\t<div class=\"about-oval-orange__img\"><\/div>\n\t\t<\/div>\n\t\t<div class=\"about-oval fade-in\">\n\t\t\t<div class=\"about-oval__img\"><\/div>\n\t\t<\/div>\n\t\n\t<div class=\"block block-columns block-columns-inner\">\n\n\t\t\n\t\t\t<div class=\"row fade-up block-columns-col-row\">\n\n\t\t\t\t\n\n\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__heading-wrap\">\n\t\t\t\t\t\t\t<h2 class=\"block-columns__heading\">\n\t\t\t\t\t\t\t\tHanding over responsibility to your residents\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<div class=\"hr-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"hr\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap\">\n\t\t\t\t\t\t\t<p>To deliver seamless and efficient services to our customers \u2013 your residents, we emphasise the need of effective collaboration between both parties and providing us with handover details of who has moved into your properties.<\/p>\n<p>Making sure all the correct information and documents are completed and given to us once your residents have moved into the property ensures we are billing the customers correctly from the date they move into the property, and your responsibility of paying the water charges have been passed on to the residents.<\/p>\n<p>Having this effective collaboration will reduce any delays or setbacks that may occur during this process. Customers will not face any issues of delayed communication, bills or account creation that can lead to large bills or debt.<\/p>\n<p>We aim for a smooth transition of responsibilities from the Developer to our customers, while looking to provide exceptional customer service along the way. This can only be achieved with great cooperation between us and the developers.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__heading-wrap\">\n\t\t\t\t\t\t\t\t<h2 class=\"block-columns__heading\">\n\t\t\t\t\t\t\t\t\tWhat we need from you\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t<div class=\"hr-wrapper\">\n\t\t\t\t\t\t\t\t\t<div class=\"hr\"><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap\">\n\t\t\t\t\t\t\t\t<p>To provide us with handover information for your customers, we will require the following information.<\/p>\n<ul>\n<li>The new occupant&#8217;s title, forename and surname<\/li>\n<li>The new occupant&#8217;s plot number<\/li>\n<li>The new occupant&#8217;s full address including postcode<\/li>\n<li>The change of responsibility date \/ the date the new buyer moved in<\/li>\n<li>The meter serial number<\/li>\n<li>The meter read from the date of responsibility change over<\/li>\n<\/ul>\n<p>You can provide us with this information in writing or you can download our handover spreadsheet and email it to billing@iwnl.co.uk<\/p>\n<a class=\"btn btn-coral\" href=\"https:\/\/www.iwnl.co.uk\/wp-content\/uploads\/2024\/08\/IWNL-Developer-Handover-Template-change-of-occupancy.xlsx\" >Handover document<\/a>\n<p>&nbsp;<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\n\t\t\t\n\t<\/div>\n<\/div>\n\t\n\n\n<h2 class=\"wp-block-heading\"><strong>Frequently asked questions<\/strong><\/h2>\n\n\n\n<div class=\"block block-downloads-accordion\">\n    <div class=\"js-downloads-accordion downloads-accordion\" id=\"downloads-accordion-69aa8f38bdb03\">\n        <div class=\"cards\">\n            \n                                <div class=\"card\">\n                        <div class=\"card-header\" id=\"downloads-child-1-69aa8f38bdb03\">\n                            <h2>\n                                <button aria-controls=\"collapse-downloads-child-1-69aa8f38bdb03\" aria-expanded=\"false\" class=\"btn btn-link collapsed general\"\n                                        data-bs-target=\"#collapse-downloads-child-1-69aa8f38bdb03\" data-bs-toggle=\"collapse\" aria-label=\"Toggle downloads child 1\">\n                                                                            <span class=\"card-header--button-inner\">Why do you have to charge me for water?<\/span>\n                                                                    <\/button>\n                            <\/h2>\n                        <\/div>\n                        <div aria-labelledby=\"downloads-child-1-69aa8f38bdb03\" class=\"collapse\" data-bs-parent=\"#downloads-accordion-69aa8f38bdb03\" id=\"collapse-downloads-child-1-69aa8f38bdb03\">\n                            <div class=\"card-body\">\n                                \n                                                                                                                                                                \n                                \n                                    <div class=\"card-text col-12\">\n                                        <p>When a water network is constructed, it will be adopted by IWN. The infrastructure contract governs our contractual relationship with a housebuilder \/ developer (i.e. You) for the provision of utility networks.<\/p>\n<p>Once the network has been adopted, and prior to property handover where the resident will become IWN\u2019s customer, the housebuilder \/ developer will be charged by IWN for water and \/ or wastewater services pursuant to the published charges scheme which can be found at iwnl.co.uk.<\/p>\n<p>IWN is entitled to charge for water and \/ or waste waters services pursuant to its statutory authority as the NAV Water Company.<\/p>\n                                    <\/div>\n\n                                    \n                                \n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n                                                        <div class=\"card\">\n                        <div class=\"card-header\" id=\"downloads-child-2-69aa8f38bdb03\">\n                            <h2>\n                                <button aria-controls=\"collapse-downloads-child-2-69aa8f38bdb03\" aria-expanded=\"false\" class=\"btn btn-link collapsed general\"\n                                        data-bs-target=\"#collapse-downloads-child-2-69aa8f38bdb03\" data-bs-toggle=\"collapse\" aria-label=\"Toggle downloads child 2\">\n                                                                            <span class=\"card-header--button-inner\">What are the ways I can pay?<\/span>\n                                                                    <\/button>\n                            <\/h2>\n                        <\/div>\n                        <div aria-labelledby=\"downloads-child-2-69aa8f38bdb03\" class=\"collapse\" data-bs-parent=\"#downloads-accordion-69aa8f38bdb03\" id=\"collapse-downloads-child-2-69aa8f38bdb03\">\n                            <div class=\"card-body\">\n                                \n                                                                                                                                                                \n                                \n                                    <div class=\"card-text col-12\">\n                                        <p>Our preferred method is receiving monthly payments by Direct Debit. Direct Debit is the easiest way to pay, and payments happen automatically without you having to remember to pay. You\u2019ll be covered by the Direct Debit guarantee too. You can setup a monthly direct debit to pay the exact amount of your bills.<\/p>\n<p>If you don\u2019t want to set up a Direct Debit, you can pay over the phone with a credit or debit card, pay by BACs transfer or send us a cheque.<\/p>\n                                    <\/div>\n\n                                    \n                                \n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n                                                        <div class=\"card\">\n                        <div class=\"card-header\" id=\"downloads-child-3-69aa8f38bdb03\">\n                            <h2>\n                                <button aria-controls=\"collapse-downloads-child-3-69aa8f38bdb03\" aria-expanded=\"false\" class=\"btn btn-link collapsed general\"\n                                        data-bs-target=\"#collapse-downloads-child-3-69aa8f38bdb03\" data-bs-toggle=\"collapse\" aria-label=\"Toggle downloads child 3\">\n                                                                            <span class=\"card-header--button-inner\">What if I have a query about my bill?<\/span>\n                                                                    <\/button>\n                            <\/h2>\n                        <\/div>\n                        <div aria-labelledby=\"downloads-child-3-69aa8f38bdb03\" class=\"collapse\" data-bs-parent=\"#downloads-accordion-69aa8f38bdb03\" id=\"collapse-downloads-child-3-69aa8f38bdb03\">\n                            <div class=\"card-body\">\n                                \n                                                                                                                                                                \n                                \n                                    <div class=\"card-text col-12\">\n                                        <p>Any queries about your bills can be directed to our team by calling 02920 314310.<\/p>\n                                    <\/div>\n\n                                    \n                                \n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n                                                        <div class=\"card\">\n                        <div class=\"card-header\" id=\"downloads-child-4-69aa8f38bdb03\">\n                            <h2>\n                                <button aria-controls=\"collapse-downloads-child-4-69aa8f38bdb03\" aria-expanded=\"false\" class=\"btn btn-link collapsed general\"\n                                        data-bs-target=\"#collapse-downloads-child-4-69aa8f38bdb03\" data-bs-toggle=\"collapse\" aria-label=\"Toggle downloads child 4\">\n                                                                            <span class=\"card-header--button-inner\">I\u2019ve received a bill, but a resident is living in the property. What can I do?<\/span>\n                                                                    <\/button>\n                            <\/h2>\n                        <\/div>\n                        <div aria-labelledby=\"downloads-child-4-69aa8f38bdb03\" class=\"collapse\" data-bs-parent=\"#downloads-accordion-69aa8f38bdb03\" id=\"collapse-downloads-child-4-69aa8f38bdb03\">\n                            <div class=\"card-body\">\n                                \n                                                                                                                                                                \n                                \n                                    <div class=\"card-text col-12\">\n                                        <p>If we have billed you but you are no longer responsible for the property, you need to provide us with information on who lives in the property and the date they took ownership. IWN can then amend the bills in accordance with handover dates.<\/p>\n                                    <\/div>\n\n                                    \n                                \n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n                                                \n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n\n\t<div class=\"hnc__gtk\">\n\n\t\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t<div class=\"page-header\">\n\t\t\t\t\t\t<div class=\"slide-wrapper\">\n\t\t\t\t\t\t\t<h2 class=\"slide-up\" style=\"font-size: 42px\">\n\t\t\t\t\t\t\t\tHelpful links\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row\">\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"col-12 col-sm-12 col-md-4 col-lg-4\">\n\t\t\t\t\t\t\t\t<div class=\"hnc_gtk_vimeo_wrapper\" data-aos=\"fade-up\">\n\t\t\t\t\t\t\t\t\t<div class=\"hnc_gtk_vimeo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.iwnl.co.uk\/wp-content\/themes\/metropolitan-theme\/img\/placeholder.svg\" data-src=\"https:\/\/www.iwnl.co.uk\/wp-content\/uploads\/2022\/10\/shutterstock_717315007-1-720x480.jpg\" alt=\"Video\" class=\"img-fluid lazyload\" \/>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<div class=\"hnc_gtk_vimeo_info\">\n\t\t\t\t\t\t\t\t\t\t<h2>\n\t\t\t\t\t\t\t\t\t\t\tContacting us\t\t\t\t\t\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\t\t\t\t\tIf you need to talk to our contact centre, get in touch with us here\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.iwnl.co.uk\/contact-us\/\" class=\"hnc_gtk_vimeo_link\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">\n\t\t\t\t\t\t\t\t\t\t\t\tGo to page\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"col-12 col-sm-12 col-md-4 col-lg-4\">\n\t\t\t\t\t\t\t\t<div class=\"hnc_gtk_vimeo_wrapper\" data-aos=\"fade-up\">\n\t\t\t\t\t\t\t\t\t<div class=\"hnc_gtk_vimeo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.iwnl.co.uk\/wp-content\/themes\/metropolitan-theme\/img\/placeholder.svg\" data-src=\"https:\/\/www.iwnl.co.uk\/wp-content\/uploads\/2024\/08\/shutterstock_2446984161-720x479.jpg\" alt=\"Video\" class=\"img-fluid lazyload\" \/>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<div class=\"hnc_gtk_vimeo_info\">\n\t\t\t\t\t\t\t\t\t\t<h2>\n\t\t\t\t\t\t\t\t\t\t\tOur privacy policy\t\t\t\t\t\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\t\t\t\t\tFind out about how we collect and store data in accordance with our privacy policy\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.iwnl.co.uk\/privacy-policy\/\" class=\"hnc_gtk_vimeo_link\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">\n\t\t\t\t\t\t\t\t\t\t\t\tGo to page\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"col-12 col-sm-12 col-md-4 col-lg-4\">\n\t\t\t\t\t\t\t\t<div class=\"hnc_gtk_vimeo_wrapper\" data-aos=\"fade-up\">\n\t\t\t\t\t\t\t\t\t<div class=\"hnc_gtk_vimeo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.iwnl.co.uk\/wp-content\/themes\/metropolitan-theme\/img\/placeholder.svg\" data-src=\"https:\/\/www.iwnl.co.uk\/wp-content\/uploads\/2024\/08\/shutterstock_2311433933-5000-720x449.jpg\" alt=\"Video\" class=\"img-fluid lazyload\" \/>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<div class=\"hnc_gtk_vimeo_info\">\n\t\t\t\t\t\t\t\t\t\t<h2>\n\t\t\t\t\t\t\t\t\t\t\tAbout us and our group\t\t\t\t\t\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\t\t\t\t\tExplore more about who we are and the work we do\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.iwnl.co.uk\/about-us\/\" class=\"hnc_gtk_vimeo_link\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">\n\t\t\t\t\t\t\t\t\t\t\t\tGo to page\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n\n\t","protected":false},"excerpt":{"rendered":"Ways to pay You\u2019ll receive a bill from us every 6 months until a resident moves into the property. At this point, you will no longer be responsible for the charges, and as soon as the resident contracts with IWN, you will stop being billed. You\u2019ll receive your bills in the post unless requested otherwise.","protected":false},"author":7,"featured_media":0,"parent":3251,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"footnotes":""},"class_list":["post-4261","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Charges and payments - IWNL<\/title>\n<meta name=\"description\" content=\"We own and operate water and wastewater networks across the UK, providing services to customers including supply of water, wastewater services, metering, and billing\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.iwnl.co.uk\/developers\/developer-services-charges-and-payments\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Charges and payments - 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