{"id":3958,"date":"2022-02-11T10:16:37","date_gmt":"2022-02-11T10:16:37","guid":{"rendered":"https:\/\/www.iwnl.co.uk\/?post_type=custom_post_projects&#038;p=3958"},"modified":"2026-02-12T13:23:03","modified_gmt":"2026-02-12T13:23:03","slug":"bills","status":"publish","type":"custom_post_projects","link":"https:\/\/www.iwnl.co.uk\/help-and-advice\/bills\/","title":{"rendered":"Extra Support With Paying Your Bills"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"block-columns-wrap relative\">\n\n\t\t\t<div class=\"about-circle fade-in\">\n\t\t\t<svg class=\"about-circle__img\" viewBox=\"0 0 100 100\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<circle cx=\"50\" cy=\"50\" r=\"50\" style=\"fill: #00b5aa;\"><\/circle>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t\t<div class=\"about-oval-orange fade-in\">\n\t\t\t<div class=\"about-oval-orange__img\"><\/div>\n\t\t<\/div>\n\t\t<div class=\"about-oval fade-in\">\n\t\t\t<div class=\"about-oval__img\"><\/div>\n\t\t<\/div>\n\t\n\t<div class=\"block block-columns block-columns-inner\">\n\n\t\t\n\t\t\t<div class=\"row fade-up block-columns-col-row\">\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6 col-image-left\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"block-columns__image\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.iwnl.co.uk\/wp-content\/themes\/metropolitan-theme\/img\/placeholder.svg\" data-src=\"https:\/\/www.iwnl.co.uk\/wp-content\/uploads\/2022\/02\/shutterstock_1797516511-720x480.jpg\" alt=\"Close up. over the shoulder view of a woman at a laptop, with receipts and a calculator next to her.\" class=\"img-fluid lazyload\" \/>\n\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\n\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6\">\n\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__large-text-wrap\">\n\t\t\t\t\t\t\t<h4 class=\"block-columns__large-text block-columns__large-text--medium\">\n\t\t\t\t\t\t\t\tWe understand sometimes it can be difficult to pay for all your household bills. If you\u2019re worried about paying your bills, or think you might need a little extra support, we are here to help \u2013 please let us know as soon as possible. \t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap\">\n\t\t\t\t\t\t\t<p>This page provides information on the additional support we offer, as well as links to independent debt advice.<\/p>\n<p>For more information, download our flyer.<\/p>\n<p><strong><a class=\"btn btn-coral\" href=\"https:\/\/www.iwnl.co.uk\/wp-content\/uploads\/2025\/05\/IWNL-help-with-paying-your-bills-2025-web.pdf\" >Help with paying your bills<\/a><\/strong><\/p>\n<p>If you\u2019re worried about your finances, please <a href=\"https:\/\/www.iwnl.co.uk\/contact-us\/\" target=\"_blank\" rel=\"noopener\">contact us<\/a>.<\/p>\n<p><strong><a class=\"btn btn-coral\" href=\"\" data-open-stormchat>Chat with our Financial Support Team<\/a><\/strong><\/p>\n<p>&nbsp;<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\n\t\t\t\n\t\t\t<div class=\"row fade-up block-columns-col-row\">\n\n\t\t\t\t\n\n\t\t\t\t<div class=\"col-12 col-md-12 col-lg-12\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__heading-wrap\">\n\t\t\t\t\t\t\t<h2 class=\"block-columns__heading\">\n\t\t\t\t\t\t\t\tReceived an estimated bill?\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<div class=\"hr-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"hr\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap\">\n\t\t\t\t\t\t\t<h3><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">If your bill is based on an estimated meter reading, if you provide us with an accurate reading, we can update your bill right away and you&#8217;ll see your new balance.\u00a0<\/span><\/h3>\n<h3><strong><a class=\"btn btn-coral\" href=\"https:\/\/portal.iwnl.co.uk\/your-account\/submit-meter-reading\/\" target=\"_blank\" rel=\"nofollow noopener\">Billing on demand<\/a><\/strong><\/h3>\n<p>&nbsp;<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\n\t\t\t\n\t\t\t<div class=\"row fade-up block-columns-col-row\">\n\n\t\t\t\t\n\n\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__heading-wrap\">\n\t\t\t\t\t\t\t<h2 class=\"block-columns__heading\">\n\t\t\t\t\t\t\t\tGovernment help\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<div class=\"hr-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"hr\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap\">\n\t\t\t\t\t\t\t<p>The government can offer support to you if you are struggling. Their website lists the support you may be able to get. There\u2019s information and advice on how to increase your income, as well as support for bills, housing and childcare costs online <a href=\"https:\/\/helpforhouseholds.campaign.gov.uk\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__heading-wrap\">\n\t\t\t\t\t\t\t\t<h2 class=\"block-columns__heading\">\n\t\t\t\t\t\t\t\t\tBenefits calculator\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t<div class=\"hr-wrapper\">\n\t\t\t\t\t\t\t\t\t<div class=\"hr\"><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap\">\n\t\t\t\t\t\t\t\t<p><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\"><strong>Are you receiving all the benefits you&#8217;re entitled to?<\/strong><\/span><\/p>\n<p><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">Turn2us are a National charity who help people when times are tough. Use their <a href=\"https:\/\/benefits-calculator.turn2us.org.uk\/\" target=\"_blank\" rel=\"noopener\">Benefits Calculator<\/a> to find out which welfare benefits you may be entitled to to maximise your income.<\/span><\/p>\n<p><strong><a class=\"btn btn-coral\" href=\"https:\/\/benefits-calculator.turn2us.org.uk\/\" >Benefits calculator<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\n\t\t\t\n\t\t\t<div class=\"row fade-up block-columns-col-row\">\n\n\t\t\t\t\n\n\t\t\t\t<div class=\"col-12 col-md-12 col-lg-12\">\n\t\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\n\t\t\t\n\t\t\t<div class=\"row fade-up block-columns-col-row\">\n\n\t\t\t\t\n\n\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__heading-wrap\">\n\t\t\t\t\t\t\t<h2 class=\"block-columns__heading\">\n\t\t\t\t\t\t\t\tPayment plans\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<div class=\"hr-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"hr\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap\">\n\t\t\t\t\t\t\t<p>If you let us know you are struggling to pay your bills, we may be able to look at a payment plan which can help you spread the cost of your bills, over flexible payment periods, such as weekly, fortnightly or monthly.<\/p>\n<p>If you are in arrears, the payment plan will cover the cost of your arrears and your water usage.<\/p>\n<p>If you would like to discuss payment plans, please <a href=\"https:\/\/www.iwnl.co.uk\/contact-us\/\" target=\"_blank\" rel=\"noopener\">contact us<\/a>.<\/p>\n<p>You can also fill in our Income and Expenditure form which helps us to set up payment plans with you, which are realistic and manageable for you.<\/p>\n<p><strong><a class=\"btn btn-coral\" href=\"https:\/\/www.iwnl.co.uk\/wp-content\/uploads\/2023\/03\/Income-and-Expenditure-Form-1.pdf\" >Income and Expenditure form<\/a><\/strong><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__heading-wrap\">\n\t\t\t\t\t\t\t\t<h2 class=\"block-columns__heading\">\n\t\t\t\t\t\t\t\t\tSocial Tariffs\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t<div class=\"hr-wrapper\">\n\t\t\t\t\t\t\t\t\t<div class=\"hr\"><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap\">\n\t\t\t\t\t\t\t\t<p>Our Social Tariff is aimed at customers struggling with paying their water bills. It offers discounts on water bills to low-income households that meet certain criteria. If your income is below average and you need help, please fill out our application form <b><a href=\"https:\/\/www.iwnl.co.uk\/wp-content\/uploads\/2024\/12\/Social-Tariffs-Application-Form-v2-1.pdf\" target=\"_blank\" rel=\"noopener\">here<\/a> <\/b> and we&#8217;ll check if you&#8217;re eligible.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\n\t\t\t\n\t<\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"block-columns-wrap relative\">\n\n\t\t\t<div class=\"about-circle fade-in\">\n\t\t\t<svg class=\"about-circle__img\" viewBox=\"0 0 100 100\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<circle cx=\"50\" cy=\"50\" r=\"50\" style=\"fill: #00b5aa;\"><\/circle>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t\t<div class=\"about-oval-orange fade-in\">\n\t\t\t<div class=\"about-oval-orange__img\"><\/div>\n\t\t<\/div>\n\t\t<div class=\"about-oval fade-in\">\n\t\t\t<div class=\"about-oval__img\"><\/div>\n\t\t<\/div>\n\t\n\t<div class=\"block block-columns block-columns-inner\">\n\n\t\t\n\t\t\t<div class=\"row fade-up block-columns-col-row\">\n\n\t\t\t\t\n\n\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__heading-wrap\">\n\t\t\t\t\t\t\t<h2 class=\"block-columns__heading\">\n\t\t\t\t\t\t\t\tWaterDirect\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<div class=\"hr-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"hr\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap\">\n\t\t\t\t\t\t\t<p>You may be able to arrange for your payments to be taken directly from your benefits under WaterDirect. This only applies if you are in arrears with your water bill.<\/p>\n<p>If you receive income support, job seekers allowance, pension credits, or Income Related Employment and Support Allowance from the Department for Work and Pensions, you may be eligible.<\/p>\n<p>Please contact the <a href=\"https:\/\/www.gov.uk\/government\/organisations\/department-for-work-pensions\"><strong><span style=\"color: blue\">Department for Work and Pensions (DWP)<\/span><\/strong><\/a> for more details and make sure you let us know.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__heading-wrap\">\n\t\t\t\t\t\t\t\t<h2 class=\"block-columns__heading\">\n\t\t\t\t\t\t\t\t\tBreathing space\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t<div class=\"hr-wrapper\">\n\t\t\t\t\t\t\t\t\t<div class=\"hr\"><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap\">\n\t\t\t\t\t\t\t\t<p>This is a way to pause payments if you need help getting back on your feet.<\/p>\n<p>If you have had a change in certain personal circumstances that has had an unexpected negative impact on your income;\u00a0such as illness, redundancy or bereavement, you may be eligible.<\/p>\n<p>If you would like to benefit from Breathing Space, please <strong><a href=\"https:\/\/www.iwnl.co.uk\/contact-us\/\">Contact Us<\/a>.<\/strong><\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\n\t\t\t\n\t<\/div>\n<\/div>\n\t\n\n\n<h1 class=\"wp-block-heading\">Get discounts on your bills with:<\/h1>\n\n\n\n<div class=\"block-columns-wrap relative\">\n\n\t\t\t<div class=\"about-circle fade-in\">\n\t\t\t<svg class=\"about-circle__img\" viewBox=\"0 0 100 100\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<circle cx=\"50\" cy=\"50\" r=\"50\" style=\"fill: #00b5aa;\"><\/circle>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t\t<div class=\"about-oval-orange fade-in\">\n\t\t\t<div class=\"about-oval-orange__img\"><\/div>\n\t\t<\/div>\n\t\t<div class=\"about-oval fade-in\">\n\t\t\t<div class=\"about-oval__img\"><\/div>\n\t\t<\/div>\n\t\n\t<div class=\"block block-columns block-columns-inner\">\n\n\t\t\n\t\t\t<div class=\"row fade-up block-columns-col-row\">\n\n\t\t\t\t\n\n\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__heading-wrap\">\n\t\t\t\t\t\t\t<h2 class=\"block-columns__heading\">\n\t\t\t\t\t\t\t\tWaterSure\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<div class=\"hr-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"hr\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap\">\n\t\t\t\t\t\t\t<p>WaterSure is a scheme that puts a cap on charges for customers who need to use a lot of water.<\/p>\n<p>You may qualify for the Watersure scheme if someone in your household receives a benefit or tax credit, and one of the following applies:<\/p>\n<ul>\n<li>The person who claims benefits or tax credits is responsible for three of more children under 19 living in the household; or<\/li>\n<li>You or someone in your household uses more water than average because of a medical condition.<\/li>\n<\/ul>\n<p>If you think you qualify and would like to apply, please download an application form <a href=\"https:\/\/portal.iwnl.co.uk\/log-in\/\"><strong>here<\/strong><\/a>.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__heading-wrap\">\n\t\t\t\t\t\t\t\t<h2 class=\"block-columns__heading\">\n\t\t\t\t\t\t\t\t\tAquacare Plus\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t<div class=\"hr-wrapper\">\n\t\t\t\t\t\t\t\t\t<div class=\"hr\"><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap\">\n\t\t\t\t\t\t\t\t<p>This tariff has a higher annual standing charge while the charge per cubic metre is lower than the standard rate.<\/p>\n<p>If you live in the Anglian Water region and are in receipt of certain state benefits, you could be eligible for lower water charges on the Aquacare Plus scheme.<\/p>\n<p>Find out about the eligibility criteria <strong><a href=\"https:\/\/www.iwnl.co.uk\/wp-content\/uploads\/2021\/09\/What-Is-AquaCare-Plus.pdf?v=1644578215\">by viewing our Aquacare Plus fact sheet<\/a>.<\/strong><\/p>\n<p>If you think you qualify and would like to apply, please <a href=\"https:\/\/www.iwnl.co.uk\/contact-us\/\" target=\"_blank\" rel=\"noopener\">contact us<\/a>.<\/p>\n<p><strong><a class=\"btn btn-coral\" href=\"https:\/\/www.iwnl.co.uk\/wp-content\/uploads\/2023\/11\/AquaCare-Plus-Application-Form.pdf\" >Aquacare Application Form<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\n\t\t\t\n\t<\/div>\n<\/div>\n\t\n\n\n<h1 class=\"wp-block-heading\">Other ways we can support you<\/h1>\n\n\n\n<div class=\"block-columns-wrap relative\">\n\n\t\t\t<div class=\"about-circle fade-in\">\n\t\t\t<svg class=\"about-circle__img\" viewBox=\"0 0 100 100\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<circle cx=\"50\" cy=\"50\" r=\"50\" style=\"fill: #00b5aa;\"><\/circle>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t\t<div class=\"about-oval-orange fade-in\">\n\t\t\t<div class=\"about-oval-orange__img\"><\/div>\n\t\t<\/div>\n\t\t<div class=\"about-oval fade-in\">\n\t\t\t<div class=\"about-oval__img\"><\/div>\n\t\t<\/div>\n\t\n\t<div class=\"block block-columns block-columns-inner\">\n\n\t\t\n\t\t\t<div class=\"row fade-up block-columns-col-row\">\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6 col-image-right\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"block-columns__image\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.iwnl.co.uk\/wp-content\/themes\/metropolitan-theme\/img\/placeholder.svg\" data-src=\"https:\/\/www.iwnl.co.uk\/wp-content\/uploads\/2022\/09\/shutterstock_1297409209-scaled-e1662733259173-720x369.jpg\" alt=\"An elderly man in a wheelchair, with a black dog laying on his lap.\" class=\"img-fluid lazyload\" \/>\n\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\n\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__heading-wrap\">\n\t\t\t\t\t\t\t<h2 class=\"block-columns__heading\">\n\t\t\t\t\t\t\t\tPriority Services Register\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<div class=\"hr-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"hr\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap\">\n\t\t\t\t\t\t\t<p>If you are of State Pension age, are disabled or have a long-term illness, and you feel you need a little extra help, we can add you to our Priority Services Register. We provide a range of services to support customers identified as vulnerable, including customers who:<\/p>\n<ul>\n<li>Are blind or partially sighted<\/li>\n<li>Are deaf or hard of hearing<\/li>\n<li>Have disabilities<\/li>\n<li>Have a child under the age of five living with you<\/li>\n<li>Are in financial difficulties<\/li>\n<\/ul>\n<p>To find out more, visit our <a href=\"https:\/\/www.iwnl.co.uk\/help-and-advice\/extra-help-where-its-needed\/\">Priority Services Register page<\/a>, have a look at our <a href=\"https:\/\/www.iwnl.co.uk\/wp-content\/uploads\/2022\/04\/IWNL-priority-services-register-2025-web.pdf\"><strong>Priority Services Register factsheet<\/strong><\/a> or phone us on 02920 028711.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\n\t\t\t\n\t<\/div>\n<\/div>\n\t\n\n<div class=\"block block-table\">\n\t<div class=\"container-fluid relative\">\n\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__heading-wrap\">\n\t\t\t\t\t<h2 class=\"block-columns__heading\">Looking for independent advice? <\/h2>\n\t\t\t\t\t<div class=\"hr-wrapper\"><div class=\"hr\"><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap\"><p>You can always talk to us about your finances, but if you would like free, independent and confidential help, these organisations will be able to help:<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap hide-mobile\"><table style=\"width: 100%; border-collapse: collapse; border-style: solid; border-color: #850fbf; height: 572px;\">\n<thead>\n<tr style=\"height: 33px;\">\n<th style=\"width: 50%; height: 33px;\"><span style=\"font-size: 20px;\"><strong><span style=\"color: #7a14a6;\">Organisation<\/span><\/strong><\/span><\/th>\n<th style=\"width: 50%; height: 33px;\"><span style=\"font-size: 20px;\"><strong><span style=\"color: #7a14a6;\">Contact details<\/span><\/strong><\/span><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"height: 75px;\">\n<td style=\"width: 50%; height: 75px;\">Step Change<\/td>\n<td style=\"width: 50%; height: 75px;\">Free, independent debt advice.<br \/>\n<a href=\"tel:08001381111\">0800 138 1111<\/a><br \/>\n<a href=\"https:\/\/www.stepchange.org\">www.stepchange.org<\/a><\/td>\n<\/tr>\n<tr style=\"height: 99px;\">\n<td style=\"width: 50%; height: 99px;\">Citizens Advice<\/td>\n<td style=\"width: 50%; height: 99px;\">General money, legal and consumer support.<br \/>\n<a href=\"tel:03444111444\">03444 111 444<\/a><br \/>\n<a href=\"https:\/\/www.citizensadvice.org.uk\">www.citizensadvice.org.uk<\/a><\/td>\n<\/tr>\n<tr style=\"height: 115px;\">\n<td style=\"width: 50%; height: 115px;\">Money Advice Service<\/td>\n<td style=\"width: 50%; height: 115px;\" width=\"45%\">For debt advice and tools for managing budgets.<br \/>\n<a href=\"tel:08001387777\">0800 138 7777<\/a><br \/>\n<a href=\"https:\/\/www.moneyadviceservice.org.uk\">www.moneyadviceservice.org.uk<\/a><\/td>\n<\/tr>\n<tr style=\"height: 115px;\">\n<td style=\"width: 50%; height: 115px;\">National Debtline<\/td>\n<td style=\"width: 50%; height: 115px;\" width=\"45%\">Provides free help and advice on dealing with debt.<br \/>\n<a href=\"tel:08088084000\">0808 808 4000<\/a><br \/>\n<a href=\"https:\/\/www.nationaldebtline.org\">www.nationaldebtline.org<\/a><\/td>\n<\/tr>\n<tr style=\"height: 27px;\">\n<td style=\"width: 50%; height: 27px;\">Turn2us<\/td>\n<td style=\"width: 50%; height: 27px;\"><a href=\"https:\/\/www.turn2us.org.uk\">www.turn2us.org.uk<\/a><\/td>\n<\/tr>\n<tr style=\"height: 27px;\">\n<td style=\"width: 50%; height: 27px;\">Mind<\/td>\n<td style=\"width: 50%; height: 27px;\">0300 123 3393<\/p>\n<p><a href=\"https:\/\/www.mind.org.uk\">https:\/\/www.mind.org.uk<\/a><\/td>\n<\/tr>\n<tr style=\"height: 27px;\">\n<td style=\"width: 50%; height: 27px;\">Samaritans<\/td>\n<td style=\"width: 50%;\" width=\"45%\">116 123<\/p>\n<p><a href=\"http:\/\/www.samaritans.org\">https:\/\/www.samaritans.org<\/a><\/td>\n<\/tr>\n<tr style=\"height: 27px;\">\n<td style=\"width: 50%; height: 27px;\">Christians Against Poverty<\/td>\n<td style=\"width: 50%; height: 27px;\">0800 328 0006<\/p>\n<p><a href=\"https:\/\/www.capuk.org\">https:\/\/www.capuk.org<\/a><\/td>\n<\/tr>\n<tr style=\"height: 27px;\">\n<td style=\"width: 50%; height: 27px;\">Money and Mental Health Advice<\/td>\n<td style=\"width: 50%; height: 27px;\"><a href=\"https:\/\/www.mentalhealthandmoneyadvice.org\">https:\/\/www.mentalhealthandmoneyadvice.org<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 50%;\">Scope<\/td>\n<td style=\"width: 50%;\">Free disability helpline<\/p>\n<p><a href=\"tel:08088003333\">0808 800 3333<\/a><\/p>\n<p><a href=\"https:\/\/www.scope.org.uk\/helpline\">Helpline | Disability charity Scope UK<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap hide-desktop\"><table style=\"width: 100%; border-collapse: collapse; border-style: solid; border-color: #850fbf; height: 572px;\">\n<thead>\n<tr style=\"height: 33px;\">\n<th style=\"width: 50%; height: 33px;\"><span style=\"font-size: 20px;\"><strong><span style=\"color: #7a14a6;\">Organisation<\/span><\/strong><\/span><\/th>\n<th style=\"width: 50%; height: 33px;\"><span style=\"font-size: 20px;\"><strong><span style=\"color: #7a14a6;\">Contact details<\/span><\/strong><\/span><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"height: 75px;\">\n<td style=\"width: 50%; height: 75px;\">Step Change<\/td>\n<td style=\"width: 50%; height: 75px;\">Free, independent debt advice.<br \/>\n<a href=\"tel:08001381111\">0800 138 1111<\/a><br \/>\n<a href=\"https:\/\/www.stepchange.org\">www.stepchange.org<\/a><\/td>\n<\/tr>\n<tr style=\"height: 99px;\">\n<td style=\"width: 50%; height: 99px;\">Citizens Advice<\/td>\n<td style=\"width: 50%; height: 99px;\">General money, legal and consumer support.<br \/>\n<a href=\"tel:03444111444\">03444 111 444<\/a><br \/>\n<a href=\"https:\/\/www.citizensadvice.org.uk\">www.citizensadvice.org.uk<\/a><\/td>\n<\/tr>\n<tr style=\"height: 115px;\">\n<td style=\"width: 50%; height: 115px;\">Money Advice Service<\/td>\n<td style=\"width: 50%; height: 115px;\" width=\"45%\">For debt advice and tools for managing budgets.<br \/>\n<a href=\"tel:08001387777\">0800 138 7777<\/a><br \/>\n<a href=\"http:\/\/www.moneyadviceservice.org.uk\">www.moneyadviceservice.org.uk<\/a><\/td>\n<\/tr>\n<tr style=\"height: 115px;\">\n<td style=\"width: 50%; height: 115px;\">National Debtline<\/td>\n<td style=\"width: 50%; height: 115px;\" width=\"45%\">Provides free help and advice on dealing with debt.<br \/>\n<a href=\"tel:08088084000\">0808 808 4000<\/a><br \/>\n<a href=\"http:\/\/www.nationaldebtline.org\">www.nationaldebtline.org<\/a><\/td>\n<\/tr>\n<tr style=\"height: 27px;\">\n<td style=\"width: 50%; height: 27px;\">Turn2us<\/td>\n<td style=\"width: 50%; height: 27px;\">www.turn2us.org.uk<\/td>\n<\/tr>\n<tr style=\"height: 27px;\">\n<td style=\"width: 50%; height: 27px;\">Mind<\/td>\n<td style=\"width: 50%; height: 27px;\">0300 123 3393<\/p>\n<p><a href=\"http:\/\/www.mind.org.uk\">http:\/\/www.mind.org.uk<\/a><\/td>\n<\/tr>\n<tr style=\"height: 27px;\">\n<td style=\"width: 50%; height: 27px;\">Samaritans<\/td>\n<td style=\"width: 50%; height: 27px;\" width=\"45%\">116 123<\/p>\n<p><a href=\"https:\/\/www.samaritans.org\">https:\/\/www.samaritans.org<\/a><\/td>\n<\/tr>\n<tr style=\"height: 27px;\">\n<td style=\"width: 50%; height: 27px;\">Christians Against Poverty<\/td>\n<td style=\"width: 50%; height: 27px;\">0800 328 0006<\/p>\n<p><a href=\"http:\/\/www.capuk.org\">http:\/\/www.capuk.org<\/a><\/td>\n<\/tr>\n<tr style=\"height: 27px;\">\n<td style=\"width: 50%; height: 27px;\">Money and Mental Health Advice<\/td>\n<td style=\"width: 50%; height: 27px;\"><a href=\"https:\/\/www.mentalhealthandmoneyadvice.org\">https:\/\/www.mentalhealthandmoneyadvice.org<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 50%;\">Scope<\/td>\n<td style=\"width: 50%;\">Free disability helpline<\/p>\n<p><a href=\"tel:08088003333\">0808 800 3333<\/a><\/p>\n<p><a href=\"https:\/\/www.scope.org.uk\/helpline\">Helpline | Disability charity Scope UK<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"block-columns-wrap relative\">\n\n\t\t\t<div class=\"about-circle fade-in\">\n\t\t\t<svg class=\"about-circle__img\" viewBox=\"0 0 100 100\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<circle cx=\"50\" cy=\"50\" r=\"50\" style=\"fill: #00b5aa;\"><\/circle>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t\t<div class=\"about-oval-orange fade-in\">\n\t\t\t<div class=\"about-oval-orange__img\"><\/div>\n\t\t<\/div>\n\t\t<div class=\"about-oval fade-in\">\n\t\t\t<div class=\"about-oval__img\"><\/div>\n\t\t<\/div>\n\t\n\t<div class=\"block block-columns block-columns-inner\">\n\n\t\t\n\t\t\t<div class=\"row fade-up block-columns-col-row\">\n\n\t\t\t\t\n\n\t\t\t\t<div class=\"col-12 col-md-12 col-lg-12\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__heading-wrap\">\n\t\t\t\t\t\t\t<h2 class=\"block-columns__heading\">\n\t\t\t\t\t\t\t\tCode of practice on debt\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<div class=\"hr-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"hr\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap\">\n\t\t\t\t\t\t\t<p>Our\u00a0<strong>Code of Practice on Debt for domestic customers<\/strong> provides lots of information on how we can help and advice on the steps you can take.<\/p>\n<p>You can view our Code of Practice on Debt <a href=\"https:\/\/www.iwnl.co.uk\/wp-content\/uploads\/2021\/09\/Help-With-Paying-Your-Bills.pdf?v=1644578790\">here.<\/a><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\n\t\t\t\n\t<\/div>\n<\/div>\n\t\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"We understand sometimes it can be difficult to pay for all your household bills. If you\u2019re worried about paying your bills, or think you might need a little extra support, we are here to help \u2013 please let us know as soon as possible.","protected":false},"author":15,"featured_media":2862,"template":"","custom_post_projects_cat":[16],"custom_post_projects_tag":[],"class_list":["post-3958","custom_post_projects","type-custom_post_projects","status-publish","has-post-thumbnail","hentry","custom_post_projects_cat-billing-advice"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Extra Support With Paying Your Bills - IWNL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.iwnl.co.uk\/help-and-advice\/bills\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Extra Support With Paying Your Bills - IWNL\" \/>\n<meta property=\"og:description\" content=\"We understand sometimes it can be difficult to pay for all your household bills. 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