{"id":3919,"date":"2022-02-02T10:22:40","date_gmt":"2022-02-02T10:22:40","guid":{"rendered":"https:\/\/www.iwnl.co.uk\/?post_type=custom_post_projects&#038;p=3919"},"modified":"2025-11-18T11:38:28","modified_gmt":"2025-11-18T11:38:28","slug":"what-is-a-new-appointment-and-variation-nav","status":"publish","type":"custom_post_projects","link":"https:\/\/www.iwnl.co.uk\/help-and-advice\/what-is-a-new-appointment-and-variation-nav\/","title":{"rendered":"What is a New Appointment and Variation (NAV)?"},"content":{"rendered":"\n<div class=\"block-columns-wrap relative\">\n\n\t\t\t<div class=\"about-circle fade-in\">\n\t\t\t<svg class=\"about-circle__img\" viewBox=\"0 0 100 100\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<circle cx=\"50\" cy=\"50\" r=\"50\" style=\"fill: #00b5aa;\"><\/circle>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t\t<div class=\"about-oval-orange fade-in\">\n\t\t\t<div class=\"about-oval-orange__img\"><\/div>\n\t\t<\/div>\n\t\t<div class=\"about-oval fade-in\">\n\t\t\t<div class=\"about-oval__img\"><\/div>\n\t\t<\/div>\n\t\n\t<div class=\"block block-columns block-columns-inner\">\n\n\t\t\n\t\t\t<div class=\"row fade-up block-columns-col-row\">\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6 col-image-left\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"block-columns__image\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.iwnl.co.uk\/wp-content\/themes\/metropolitan-theme\/img\/placeholder.svg\" data-src=\"https:\/\/www.iwnl.co.uk\/wp-content\/uploads\/2022\/02\/new-appointment-and-variation-720x405.png\" alt=\"Infographic showing two rows of houses connecting to a water network further away.\" class=\"img-fluid lazyload\" \/>\n\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\n\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6\">\n\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__large-text-wrap\">\n\t\t\t\t\t\t\t<h4 class=\"block-columns__large-text block-columns__large-text--medium\">\n\t\t\t\t\t\t\t\tA new appointment is made when a company is appointed by Ofwat to provide a water and\/or sewerage service to customers in an area which was previously provided by the incumbent regional water provider.\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap\">\n\t\t\t\t\t\t\t<p>We are appointed by Ofwat, on a site-by-site basis, to provide water and\/or wastewater services; this is known as a New Appointment and Variation (NAV).\u00a0 We own and operate the water and wastewater network in these areas, providing services to customers including supply of water, wastewater services, metering, and billing. We have all the same duties and responsibilities as the previous statutory water company.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\n\t\t\t\n\t<\/div>\n<\/div>\n\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":21,"featured_media":3920,"template":"","custom_post_projects_cat":[],"custom_post_projects_tag":[],"class_list":["post-3919","custom_post_projects","type-custom_post_projects","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What is a New Appointment and Variation (NAV)? - IWNL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.iwnl.co.uk\/help-and-advice\/what-is-a-new-appointment-and-variation-nav\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is a New Appointment and Variation (NAV)? 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