{"id":3826,"date":"2021-12-08T15:39:29","date_gmt":"2021-12-08T15:39:29","guid":{"rendered":"https:\/\/www.iwnl.co.uk\/?post_type=custom_post_projects&#038;p=3826"},"modified":"2024-03-05T12:13:04","modified_gmt":"2024-03-05T12:13:04","slug":"open-water-market","status":"publish","type":"custom_post_projects","link":"https:\/\/www.iwnl.co.uk\/help-and-advice\/open-water-market\/","title":{"rendered":"Open Water Market"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"block-columns-wrap relative\">\n\n\t\t\t<div class=\"about-circle fade-in\">\n\t\t\t<svg class=\"about-circle__img\" viewBox=\"0 0 100 100\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<circle cx=\"50\" cy=\"50\" r=\"50\" style=\"fill: #00b5aa;\"><\/circle>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t\t<div class=\"about-oval-orange fade-in\">\n\t\t\t<div class=\"about-oval-orange__img\"><\/div>\n\t\t<\/div>\n\t\t<div class=\"about-oval fade-in\">\n\t\t\t<div class=\"about-oval__img\"><\/div>\n\t\t<\/div>\n\t\n\t<div class=\"block block-columns block-columns-inner\">\n\n\t\t\n\t\t\t<div class=\"row fade-up block-columns-col-row\">\n\n\t\t\t\t\n\n\t\t\t\t<div class=\"col-12 col-md-12 col-lg-12\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__heading-wrap\">\n\t\t\t\t\t\t\t<h2 class=\"block-columns__heading\">\n\t\t\t\t\t\t\t\tBusinesses &#8211; Changing your water supplier\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<div class=\"hr-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"hr\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__large-text-wrap\">\n\t\t\t\t\t\t\t<h4 class=\"block-columns__large-text block-columns__large-text--medium\">\n\t\t\t\t\t\t\t\tApril 2017 saw the biggest change in the water sector for almost 30 years. That\u2019s because the retail water market opened, allowing an estimated 1.2 million businesses, charities and public sector organisations the freedom to choose their water and wastewater retailer.\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\n\t\t\t\n\t\t\t<div class=\"row fade-up block-columns-col-row\">\n\n\t\t\t\t\n\n\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__heading-wrap\">\n\t\t\t\t\t\t\t<h2 class=\"block-columns__heading\">\n\t\t\t\t\t\t\t\tOpen water\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<div class=\"hr-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"hr\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap\">\n\t\t\t\t\t\t\t<p>Open Water was the name given to the programme set up by UK Government to open the water retail market for businesses, charity and public sector customers in England from April 2017.<\/p>\n<p>The Open Water programme\u00a0is led by three partner\u00a0organisations, Ofwat, Defra and MOSL, working with existing water companies across England, Scotland and Wales, as well as companies who wish to become a licensed retailer now that the market has opened.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><a class=\"btn btn-coral\" href=\"https:\/\/www.open-water.org.uk\/\" target='_blank' rel='nofollow'>Open Water website<\/a><\/strong><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__heading-wrap\">\n\t\t\t\t\t\t\t\t<h2 class=\"block-columns__heading\">\n\t\t\t\t\t\t\t\t\tMOSL\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t<div class=\"hr-wrapper\">\n\t\t\t\t\t\t\t\t\t<div class=\"hr\"><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap\">\n\t\t\t\t\t\t\t\t<p>MOSL is the market operator for the non-household water market in England. They support the Open Water programme by working with Defra and Ofwat on behalf of their members.<\/p>\n<p>MOSL\u2019s role is to deliver the operational capability needed to support the efficient operation of the new market.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong><a class=\"btn btn-coral\" href=\"https:\/\/mosl.co.uk\/\" target='_blank' rel='nofollow'>MOSL website<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\n\t\t\t\n\t\t\t<div class=\"row fade-up block-columns-col-row\">\n\n\t\t\t\t\n\n\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__heading-wrap\">\n\t\t\t\t\t\t\t<h2 class=\"block-columns__heading\">\n\t\t\t\t\t\t\t\tWhen can I choose my retailer?\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<div class=\"hr-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"hr\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap\">\n\t\t\t\t\t\t\t<p>Whilst businesses who use more than 5,000m3 (or five million litres) of water per year have been able to switch their water supplier for some time now, most businesses in England haven\u2019t had this option.<\/p>\n<p>From April 2017, all businesses in England (including charity, public sector and not-for-profit organisations) are able to switch their water supplier and their sewerage or trade effluent supplier, much like you can now in the energy and telecom sector.<\/p>\n<p>Allowing business customers to choose between retailers will lead to more competitive pricing, improved customer service and the flexibility to negotiate better deals and rates with existing suppliers.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col-12 col-md-12 col-lg-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__heading-wrap\">\n\t\t\t\t\t\t\t\t<h2 class=\"block-columns__heading\">\n\t\t\t\t\t\t\t\t\tWhat&#039;s the difference between a wholesaler and retailer?\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t<div class=\"hr-wrapper\">\n\t\t\t\t\t\t\t\t\t<div class=\"hr\"><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-columns__text-wrap\">\n\t\t\t\t\t\t\t\t<p>Currently most water supplies are provided by a single incumbent water company who is responsible for supplying the water to a customer\u2019s premises. This is known as the \u2018wholesale\u2019 service. The customer-facing services such as billing and handling customer queries are known as the \u2018retail\u2019 service. You can find a full list of retailers on the\u00a0<a href=\"https:\/\/www.open-water.org.uk\/find-your-current-retailer\/\">Open Water website<\/a>.<\/p>\n<p>If you\u2019d like to find out more about the changes to your account, you can call us on <strong><u>02920314111<\/u><\/strong> or email us at <a href=\"mailto:wholesale.services@iwnl.co.uk\">wholesale.services@iwnl.co.uk<\/a> . Office opening hours are 08:30 \u2013 17:00.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\n\t\t\t\n\t<\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"We understand that we have customers with vulnerabilities, so we have developed a range of free services to help make it easier for them.","protected":false},"author":7,"featured_media":3832,"template":"","custom_post_projects_cat":[18],"custom_post_projects_tag":[],"class_list":["post-3826","custom_post_projects","type-custom_post_projects","status-publish","has-post-thumbnail","hentry","custom_post_projects_cat-advice-to-businesses"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Open Water Market - IWNL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.iwnl.co.uk\/help-and-advice\/open-water-market\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Open Water Market - 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