{"id":3450,"date":"2021-09-17T11:15:58","date_gmt":"2021-09-17T10:15:58","guid":{"rendered":"https:\/\/www.iwnl.co.uk\/?page_id=3450"},"modified":"2025-09-12T13:36:52","modified_gmt":"2025-09-12T12:36:52","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/www.iwnl.co.uk\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"\n

Opening Hours<\/strong>
Monday to Friday \u2013 8.00am to 8.00pm
Saturdays, Sundays and bank holidays \u2013 9.00am to 5.00pm<\/h3>\n\n\n\n
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Send us a WhatsApp message<\/h2>\n <\/div>\n
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Send us a message and go about your day.<\/span><\/h3>\n

We’ll message you back within 48 hours.<\/strong><\/span><\/h3>\n

Scan the QR code or click here<\/a> to send us a message.<\/span><\/h3>\n

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Live chat<\/h2>\n <\/div>\n
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Chat to us live on webchat. <\/span><\/h3>\n

We’ll get back to you straight away.<\/span><\/strong><\/h3>\n

This is a free service<\/span><\/h3>\n
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Live Chat<\/a><\/div>\n<\/div>\n

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Received an estimated bill?<\/h2>\n <\/div>\n
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If your bill is based on an estimated meter reading, if you provide us with an accurate reading, we can update your bill right away and you’ll see your new balance.\u00a0<\/span><\/h3>\n

Billing on demand<\/a><\/strong><\/span><\/h3>\n

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Contact us online<\/h2>\n <\/div>\n
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Use our online contact form to get in touch. <\/span><\/h3>\n

We’ll get back to you within 3 working days.\u00a0<\/span><\/strong><\/h3>\n

Online form<\/a><\/h3>\n

This is a free service<\/p>\n \n <\/div>\n\n <\/div>\n\n

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Register for an online account<\/h2>\n <\/div>\n
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If you have recently moved home, set up your account here.<\/span><\/h3>\n

Register<\/a><\/strong><\/span><\/h3>\n

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Contact us by phone<\/h2>\n <\/div>\n
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Call us for an immediate response.<\/span><\/strong><\/h3>\n

You will be charged national rates for calling this number.<\/p>\n

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\n \"Telephone\"\/\n 02920028711<\/a>\n <\/div>\n <\/div>\n\n <\/div>\n\n
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Talk to us about Social Tariffs<\/h2>\n <\/div>\n
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If you need some help with paying your bills, get in touch about our Social Tariffs and ways we can help with your bills.<\/span><\/h3>\n

This is a freephone number<\/span><\/h3>\n

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\n \"Telephone\"\/\n 08000720174<\/a>\n <\/div>\n <\/div>\n\n <\/div>\n\n
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Water & Wastewater Emergencies<\/h2>\n <\/div>\n
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Lines open 24 hours a day. 7 days a week.<\/span><\/h3>\n

You will be charged national rates for calling this number<\/span><\/p>\n \n

\n \"Telephone\"\/\n 02920028711<\/a>\n <\/div>\n <\/div>\n\n <\/div>\n\n
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Pay online<\/h2>\n <\/div>\n
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Make a payment to your account quickly and securely:<\/span><\/h3>\n

Pay online<\/a><\/strong><\/span><\/h3>\n

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Moving to a new home<\/h2>\n <\/div>\n
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Moving home? Contact us to submit your final meter read<\/span><\/h3>\n

You will be charged national rates for calling this number<\/span><\/p>\n \n

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Leak detection<\/h2>\n <\/div>\n
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For help finding leaks on your supply pipe<\/span><\/h3>\n

This is a freephone number<\/span><\/p>\n \n

\n \"Telephone\"\/\n 08000720174<\/a>\n <\/div>\n <\/div>\n\n <\/div>\n\n
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\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n<\/div>\n\n<\/section>\n","protected":false},"excerpt":{"rendered":"Opening HoursMonday to Friday \u2013 8.00am to 8.00pmSaturdays, Sundays and bank holidays \u2013 9.00am to 5.00pm","protected":false},"author":21,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"footnotes":""},"class_list":["post-3450","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nContact Us - IWNL<\/title>\n<meta name=\"description\" content=\"We own and operate water and wastewater networks across the UK, providing services to customers including supply of water, wastewater services, metering, and billing\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.iwnl.co.uk\/contact-us\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Us - 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